The Medical Assistance Transportation Program (MATP) is a transportation service available to Medical Assistance consumers in Westmoreland County. MATP is funded by the Pennsylvania Department of Human Services. GO Westmoreland provides MATP service in Westmoreland County.

Our program offers transportation or mileage reimbursement to help you get to medical care or services from a Medical Assistance provider.GO is required to provide you with the least costly, most appropriate transportation service available that will meet your needs.

You can use MATP services to go to most medical appointments that Medical Assistance pays for. These medical services include therapies, tests, dental visits, trips to the pharmacy to get prescriptions, mental health treatment, drug & alcohol treatment, and trips to medical equipment suppliers.

You cannot use MATP:

• If you need emergency ambulance transportation.

• For non-medical trips such as grocery shopping or for social activities.

• To obtain medical care that is not covered byMedical Assistance.

Information Needed to Schedule a Trip

• Your name as it appears on your application.

• The day and time you would like to travel.

• The estimated duration of your appointment.

• The exact street address for the trip you are requesting.

• Notes about special entrances to your building.

• Any change of address or phone number.

• Any special vehicle requirements.

Pick-Up and Drop-Off Guidelines

Riders must be ready for pick-up 15 minutes before or after the scheduled time. Please allow for this time range when you schedule your trip.Drivers will only wait 5 minutes within the ½hour window.

Where Can You Go With MATP? 

GO will provide transportation to and from qualified Medicaid enrolled providers who are generally available and used by other members of the community or locality in which you are located. Please note that GO will not provide trips that are less than ¼ mile.

Pharmacy—Transportation shall only be provided to a choice of 2 pharmacies closest to your residence or closest to your prescribing physician’s visit (if the prescription is being picked up in route from the office).Only one round-trip is permitted to the pharmacy per day. 

Methadone Treatment— Pennsylvania law requires that transportation only be provided to the closest in-network methadone treatment program to your residence. You may request an exception. Specific conditions for granting an exception are prescribed by law.

Urgent Care Transportation

At some point you may need transportation on short notice for an urgent care matter. Urgent care includes any situation where your medical provider has told you that you need to come to their office, or to obtain some other medical treatment or service, that same day or within the next 24 hours. GO has a process for responding to any urgent care requests and will make every effort to help you get the medical care you need.

If you need transportation for an urgent care matter, you should call GO immediately. We require written verification from the medical provider at the time of the trip. MATP defines urgent care as any illness or severe condition which under reasonable standards of medical practice would be diagnosed and treated within a 24-hour period and if left untreated, could rapidly become a crisis or emergency situation.

GO staff will answer the urgent care telephone line from 8:00 AM to 4:00 PM, Monday through Friday. After these hours, calls will be forwarded to an urgent care voice mailbox. After a message is received, a staff member will contact you to make the necessary transportation arrangements.

Escort Policy

You may bring someone with you as an escort at no cost to you in the following situations:

• If you are under 18, you can be escorted by a parent or other relative/guardian.
• If you are under the age of 13, your parent, legal guardian, or other adult with parental authority must accompany you on your trip.
• If you cannot travel independently, or you need any assistance due to age, illness, physical or mental disability. A physician or other medical provider must verify in advance that you require an escort.
• If you do not speak English, you can bring someone with you to interpret.

Sanction Policy

GO Westmoreland has the right and responsibility to sanction passengers for inappropriate behavior.

No-Shows

A no-show is defined as any scheduled trip that is not taken or canceled within the required time frame.

You will be considered a no show in the following situations:

• If you do not call GO at least one hour prior to your scheduled pick-up time to cancel your ride
• If you are not present at the designated pick-up site when the driver arrives

If you accumulate 3 no-shows within a 12 month period, your routine rides may be cancelled and you will not be able to reserve transportation until the day before your appointment.

Passenger Code of Conduct

GO Westmoreland reserves the right to suspend your transportation services. The following behaviors will not be tolerated:

• Loud, boisterous and/or obscene or offensive language

• Disruptive behavior or any behavior that jeopardizes the safety of any occupant of the vehicle

• Being under the influence of alcohol or controlled substances

• Violations of moving vehicle safety requirements or leaving the vehicle before the designated drop-off point

• Implied threats or physical action, either verbal or with weapons, toward other passengers, drivers, or administrative staff

• Property damage or threat of damage to the vehicle and/or equipment.

Complaint Process

If you have a complaint about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. We will record your complaint, investigate it and respond to you.

Complaints may be made in writing, or verbally on the GO Westmoreland Comment Line at 724-832-2706.

Online Scheduling

To get started with online scheduling, call us at 724-832-2706 and ask your Reservationist to help you get registered. Riders must have an email address and provide us with a username to enroll.

Click here to learn more: Online Scheduling Tutorial

ALL RULES & REGULATIONS ARE SUBJECT TO CHANGE IN ACCORDANCE WITH THE DEPARTMENT OF HUMAN SERVICES.