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Transportation for Persons with Disabilities
NOW AVAILABLE - ONLINE SCHEDULING!
ASK YOUR RESERVATIONIST HOW TO GET STARTED.
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Riders must have an email address to access this feature.
The goals of the PwD program are to provide shared-ride service for persons who have a disability and are ages 18 to 64, living in Westmoreland County, and needing transportation to or from an area not served by existing transportation services.
You must be between 18 and 64 years of age.
You must have a disability as defined by the Americans with Disabilities Act (ADA).
You must have proof of your disability from a physician.
You must complete an application with GO Westmoreland.
Our days and hours of service are as follows:
Monday thru Friday 7:00 AM until 7:00 PM
Saturday 7:00 AM until 4:00 PM
GO Westmoreland does not provide service on the following holidays: New Year’s Day,Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
This service is a shared-ride program. You may be required to share a vehicle with other passengers and may not be taken directly from your origin to your destination in order to accommodate the needs of other passengers.
Trips can be taken for any purpose.
You must be ready for pick-up 15 minutes before or after the scheduled time. Please allow for this time range when you schedule your trip. Drivers will only wait 5 minutes within the ½ hour window.
Shared-ride service may be limited to specific days and times.
Fares are based on one-way trips and range from $4.00 to $12.00
Participants are encouraged to bring the exact fare when they ride.
The cost of the trip cannot be billed. Riders must pay cash on the day of the trip.
Scheduling a Trip
Our regular office hours are Monday through Friday from 8:00 AM to 4:00 PM.
You can call up to two weeks in advance to arrange a ride. The latest that you can call to arrange a ride for the next day is at least one day in advance before 12:00 PM.
The reservationist will give you a ½ hour pick-up window. Please be ready and waiting for the vehicle.
The reservationist will tell you what your fare will be when you schedule the trip.
The cost of the trip cannot be billed. You must pay cash to your driver on the day of the trip. Exact change is required.
Information Needed to Schedule a Trip
- Your name as it appears on your application.
- The day and time you would like to travel.
- The estimated duration at destination.
- The exact street address for the trip you are requesting.
- Notes about special entrances to your building.
- Any change of address or phone number.
- Any special vehicle requirements..
To assist all passengers to get to their appointments in a timely fashion, we ask that passengers be ready to board the vehicle when GO Westmoreland arrives. Once the vehicle arrives within the pick-up window at the scheduled location, drivers will only wait 5 minutes until they depart.
Cancellation / No-Show Policy
GO Westmoreland’s definition of a “no-show” is any time a driver goes to pick up a rider and he/she decides not to use the service or is not at the pick-up site and has not called in to cancel his/her trips at least one (1) hour before the scheduled pick-up time.
Cancellations must be made within the required time frame. In order to avoid a no-show, the rider must cancel their ride at least one hour prior to their scheduled pick-up time.
Riders who fail to cancel their trips will be subject to a service suspension.